Shipping policy

This Shipping Policy describes how orders placed on www.handivage.com are processed, shipped, and delivered. By making a purchase, you acknowledge and agree to the following terms.

1. Order Processing

Each Handivage piece is carefully prepared in our Brussels atelier. Once your order is confirmed, it enters our quality control and packaging process.
Preparation generally takes 2–4 business days before dispatch.
During high-demand periods, collection launches, or holidays, processing may take slightly longer.

2. Estimated Delivery Times

All orders are shipped from  Belgium, using trusted international couriers. Average delivery times are:

• Belgium & Benelux (BE, NL, LU): 1–2 business days
• European Union: 2–4 business days
• United Kingdom: 3–5 business days (customs clearance may cause minor delays)
• Switzerland & Norway: 3–7 business days
• United States & Canada: 5–10 business days
• Rest of the World: 7–15 business days

These time frames are estimates and may vary depending on your location, customs procedures, or weather conditions. Handivage will always ensure transparent updates if delays occur.

3. Shipping Rates

We currently offer flat-rate and free shipping options based on order total:

• Orders below €450: €45 shipping fee
• Orders of €450 and above: Free worldwide standard shipping

Shipping costs are automatically calculated at checkout.
Oversized, framed, or fragile items (such as large rugs, lampshades, or cushions) may incur additional handling charges, which will be communicated prior to shipment if applicable.

4. Delivery Regions

Handivage ships worldwide, connecting homes across continents with authentic craftsmanship and timeless design.
All shipments depart from our Brussels logistics center.
Please note that deliveries cannot be made to P.O. boxes, as a signature is required upon delivery to ensure safe receipt of your order.

5. Courier Partners

We work exclusively with premium international carriers such as DHL, FedEx, UPS, and Bpost for secure and traceable deliveries.
Larger carpets, cushions, or lampshades are shipped using special courier options to ensure optimal handling and protection.

6. Tracking & Delivery Updates

Once your order is shipped, you will receive an email containing your tracking number and a direct link to monitor your parcel’s journey.
All packages are trackable via the carrier’s website, ensuring full visibility until delivery.

7. Delivery Options

Our International Standard Delivery service ensures reliable shipment to nearly all destinations:

• Nearby regions typically receive orders within 2–3 days,
• Distant destinations may take up to 15–20 days.

Express shipping can be arranged upon request; please contact us before placing your order if you require a specific delivery schedule.

8. Customs Duties & Import Taxes

International customers are responsible for any applicable customs duties, VAT, or import taxes charged by their country’s authorities.
IMPORTANT: These fees are NOT included in your order total or shipping costs and are paid directly to your local customs upon delivery.
Customs charges are non-refundable in the case of a return. Customs processes may occasionally cause delivery delays, which are outside of Handivage's control.

For detailed customs information and examples by country, see our FAQ.

9. Delivery Confirmation

A signature is required upon delivery. Once the parcel is signed for, ownership and responsibility transfer to the customer.
If you authorize a third party to accept your order, their signature will serve as valid proof of delivery.

10. Returns Related to Shipping

If you need to return an item due to shipping-related issues, contact us first at info@handivage.com for assistance and return instructions.
Returns sent without prior approval cannot be accepted.
Original shipping fees are non-refundable unless the return is due to damage or an error on our part.

11. Delays, Damage, or Lost Parcels

In rare cases, delays may occur due to customs, natural events, or courier network disruptions.
If your parcel arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date so we can investigate with the carrier.
We will work diligently to resolve the issue and ensure a satisfactory outcome.

12. Contact

For any questions about shipping, tracking, or delivery arrangements, please contact our customer service team:

Handivage
7 Rue de l’Abbaye / Abdijstraat
1000 Brussels, Belgium
Email: info@handivage.com
Telephone:+32472938696

13. Returns Summary

We want you to love your Handivage piece as much as we do.
If for any reason your order arrives damaged, defective, or not as described, please reach out within 30 days of delivery for return guidance.
In such cases, return shipping is covered by us; for all other return reasons, the cost is the customer’s responsibility.

For detailed return conditions, timelines, and eligibility, please visit our full Refund Policy page.

 

Customer Care & Policy Links
At Handivage, transparency and trust are at the heart of our craftsmanship.
To help you fully understand your rights and our commitments, we encourage you to review our complementary policies:

• Privacy Policy — Learn how we protect your personal data under GDPR standards.
• Shipping Policy — Explore delivery timelines, rates, and courier details.
• Refund Policy — Understand our return and refund terms for a secure shopping experience.

Together, these documents ensure a transparent, ethical, and reliable purchasing environment for every Handivage customer.

If you have any questions or wish to learn more, our team is always available at info@handivage.com.