Refund policy

This Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through www.handivage.com. By ordering from our website or purchasing in-store, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date. To qualify:

• The item must be unused, in its original condition and packaging, with all tags and labels attached.
• Proof of purchase (receipt or order confirmation) is required.
• Returns must be approved by our customer service team before shipment. Items sent without prior authorization will not be accepted.

To request a return, please contact us at info@handivage.com. Our team will guide you through the process and provide the correct return address.

2. Damaged, Defective, or Misdescribed Items

Please inspect your order upon delivery and contact us immediately if any item is damaged, defective, or not as described.
For such cases, we will arrange a replacement or refund.
As we proudly stand by the craftsmanship of our handmade products:

Yes, within 30 days if damaged or misdescribed — we cover return shipping. Otherwise, it’s your cost.

We may ask you to share photographs of the item and packaging for quality verification.

3. Standard Returns (Change of Mind or Non-Defective Items)

If you wish to return a product for any reason other than damage or misdescription, you may still do so within 30 days.
In these cases, the return shipping cost will be borne by the customer, and the original shipping fee (if any) is non-refundable.

Once the returned item has been received and inspected, we will issue a refund to your original payment method.
Please note that your bank or payment provider may take additional time to post the refund.

4. Exchanges

If you would like to exchange an item, please first initiate a return request. Once your return is approved, you may place a new order for the preferred item.
All exchange shipping costs (both ways) are the responsibility of the buyer.

5. Exceptions & Non-Returnable Items

• Custom or made-to-order products (including special color, size, or personalization requests) cannot be returned.
• Items marked as Final Sale or Gift Cards are non-refundable.
  If you have questions about a specific item, please reach out before placing your order.

6. International Orders, Duties & Taxes

Handivage ships globally from Belgium.
All orders outside the European Union may be subject to import duties, VAT, or local customs fees at the destination country.
These charges are the buyer’s responsibility and are non-refundable, even in the case of a return.
We have no control over these costs and cannot predict their amount, as they vary by country.
For details, please contact your local customs office prior to purchase.

7. Processing Time for Refunds

Once your return is received and approved, your refund will be processed within 5–10 business days to the original payment method.
You will receive a confirmation email once the transaction is completed.

8. Responsibility During Return Transit

All returned packages remain the responsibility of the sender until safely received by Handivage.
We recommend using a trackable shipping method and retaining proof of dispatch.
Handivage cannot be held responsible for parcels lost or damaged in transit.

9. Contact Us

For all return or refund inquiries, please contact:

Handivage
7 Rue de l’Abbaye / Abdijstraat
1000 Brussels, Belgium
Email: info@handivage.com
Telephone:+32472938696

 

Customer Care & Policy Links
At Handivage, transparency and trust are at the heart of our craftsmanship.
To help you fully understand your rights and our commitments, we encourage you to review our complementary policies:

• Privacy Policy — Learn how we protect your personal data under GDPR standards.
• Shipping Policy — Explore delivery timelines, rates, and courier details.
• Refund Policy — Understand our return and refund terms for a secure shopping experience.

Together, these documents ensure a transparent, ethical, and reliable purchasing environment for every Handivage customer.

If you have any questions or wish to learn more, our team is always available at info@handivage.com.