Privacy policy

This Privacy Policy explains how www.handivage.com (“we”, “our”, or “the Site”) collects, uses, and safeguards your personal information when you visit our website or make a purchase from us.

1. Collecting Personal Information

When you visit our Site, we collect certain data about your device, browsing behavior, and the information required to process your orders. This may also include details you share with us when contacting customer service.
In this Privacy Policy, “Personal Information” refers to any data that can identify an individual directly or indirectly.

Device Information

• Examples: web browser version, IP address, time zone, cookie data, viewed products or pages, search terms, and how you interact with the Site.
• Purpose: to display the Site correctly and improve performance through analytics.
• Source: collected automatically using cookies, log files, tags, and pixels.
• Disclosure: shared with our e-commerce processor Shopify for analytics and technical operation.

Order Information

• Examples: name, billing and shipping address, payment details (processed securely via Shopify and payment partners), email, and phone number.
• Purpose: to process payments, ship products, send invoices and order confirmations, communicate about your purchase, detect potential fraud, and deliver customer care.
• Source: provided directly by you.
• Disclosure: shared with Shopify and delivery carriers (e.g. DHL, DPD, UPS, Bpost) as needed.

Customer Support Information

• Examples: name, contact details, order number, and correspondence content.
• Purpose: to provide after-sales assistance and service updates.
• Source: collected directly from you.

Note: This policy may be updated periodically. Please review this page regularly for changes.

2. Minors

Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that your child has shared information with us, please contact us to request deletion.

3. Sharing Personal Information

We do not sell your personal data. However, we may share limited data with service providers necessary to operate our business, such as:

• E-commerce and hosting platforms (Shopify);
• Payment processors (Stripe, PayPal, Apple Pay, Google Pay);
• Delivery and logistics partners (DHL, DPD, Bpost, UPS);
• Professional service providers such as marketing, analytics, and IT security companies;
• Legal authorities, if required by applicable law.

We only share the minimum amount of information required to fulfill each specific purpose.

4. Behavioural Advertising

We may use your Personal Information to provide relevant marketing or advertisements that may interest you.
To learn more about targeted advertising, visit the Network Advertising Initiative.

You can opt out of targeted advertising here:

• Facebook
• Google
• Bing

Or globally via the Digital Advertising Alliance’s portal.

5. Using Personal Information

We use your data to provide and improve our services, which include:

• Processing and delivering your orders;
• Managing customer accounts and preferences;
• Sending order confirmations and shipping updates;
• Providing personalized communication and product recommendations;
• Fulfilling legal obligations and maintaining transaction records.

6. Lawful Basis

Under the General Data Protection Regulation (GDPR), we process personal information based on:

• Your consent;
• Contract performance (e.g. order fulfillment);
• Compliance with legal obligations;
• Protection of vital interests;
• Legitimate interests that do not override your rights and freedoms.

7. Retention

We retain personal data as long as necessary to fulfill the purpose for which it was collected, including legal, accounting, and reporting obligations.
When no longer needed, data is securely deleted or anonymized.

You can request data removal anytime by contacting info@handivage.com.

8. Automated Decision-Making

We do not use fully automated decision-making that significantly affects your rights.
Shopify applies limited automated checks to prevent fraud (for example, blocking suspicious IP addresses or failed transaction patterns).

9. Your Rights (EEA Residents)

If you are a resident of the European Economic Area (EEA), you have the right to:

• Access your personal data;
• Request correction or deletion;
• Restrict or object to processing;
• Request data portability.

To exercise these rights, contact us at info@handivage.com.
Your data may be processed initially in the EU (Ireland) and may be transferred securely to Canada or the United States for hosting and support purposes in accordance with Shopify’s GDPR guidelines.

10. Cookies

Cookies help us enhance your browsing experience. They allow the Site to remember your preferences and track anonymous usage for improvement.
Cookies we use include:

• Functional cookies (site operation);
• Analytical cookies (Shopify analytics and traffic tracking);
• Advertising cookies (marketing performance).

Most cookies are stored between 30 minutes and two years. You can manage or block cookies via your browser settings, but some parts of the Site may not function properly if you do so.

Learn more at www.allaboutcookies.org.

11. Do Not Track

Because there is no consistent industry standard for “Do Not Track” signals, we do not alter our data collection practices when such signals are received.

12. Changes

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory adjustments. The latest version will always be available on this page.

13. Contact

For any questions, data requests, or privacy concerns, please contact us:

Handivage
7 Rue de l’Abbaye / Abdijstraat
1000 Brussels, Belgium
Email: info@handivage.com
Telephone:+32472938696

 

Customer Care & Policy Links
At Handivage, transparency and trust are at the heart of our craftsmanship.
To help you fully understand your rights and our commitments, we encourage you to review our complementary policies:

• Privacy Policy — Learn how we protect your personal data under GDPR standards.
• Shipping Policy — Explore delivery timelines, rates, and courier details.
• Refund Policy — Understand our return and refund terms for a secure shopping experience.

Together, these documents ensure a transparent, ethical, and reliable purchasing environment for every Handivage customer.

If you have any questions or wish to learn more, our team is always available at info@handivage.com.