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Handivage FAQs, Answered for You
Explore answers to your questions about our vintage treasures, shipping, and more.
Let us guide you through every step of your Handivage experience."
Products & Stock
How can Ilearn more about Handivage products?
How can Ilearn more about Handivage products?
Check product pages or email info@handivage.com or call +32472938696 for specifics.
Are Handivage items handmade?
Are Handivage items handmade?
Yes, each piece is crafted by artisans, ensuring unique vintage charm.
Does Handivage use natural dyes?
Does Handivage use natural dyes?
Many products feature natural dyes, noted in their descriptions.
Can I avoid blur lines on Handivage ikat fabrics?
Can I avoid blur lines on Handivage ikat fabrics?
Blur lines occur between patterns, varying by design. Contact us for repeat details.
Can I order a specific pattern length for Handivage fabrics?
Can I order a specific pattern length for Handivage fabrics?
Yes, fabrics are meter-based with patterns from 80cm-100cm. Email us for custom cuts
and discounts.
Size & Measurements
Are Handivage measurements exact?
Are Handivage measurements exact?
We aim for precision, but slight differences may occur. Contact info@handivage.com for details
Payment
What payment options does Handivage offer?
What payment options does Handivage offer?
Pay with VISA, Mastercard, Amex, PayPal, Apple Pay, or Google Pay.
Which currencies can I use at Handivage?
Which currencies can I use at Handivage?
Shop in GBP, EUR, USD, CAD, AUD, SGD, NZD, HKD, or JPY.
Shipping & Delivery
To which regions does Handivagedeliver?
To which regions does Handivagedeliver?
We ship globally from our Brussels hub, bringing vintage elegance worldwide.
Which couriers does Handivage rely on?
Which couriers does Handivage rely on?
For large carpets, cushions or lampshades we use DHL, FedEx or UPS with special options.
How soon will my Handivage order arrive?
How soon will my Handivage order arrive?
Processing takes 2-4 days before shipment. Delivery times:
- Belgium & Benelux: 1-2 days
- EU: 2-4 days
- UK: 3-5 days
- USA & Canada: 5-10 days
- Rest of World: 7-15 days
Can I monitor my Handivage shipment?
Can I monitor my Handivage shipment?
Yes, we provide a tracking link via email once shipped with DHL, FedEx, or UPS.
What are my delivery choices with Handivage?
What are my delivery choices with Handivage?
We offer International Standard Delivery worldwide (2-15 days depending on destination). Express shipping available upon request. Contact us before ordering.
Can Handivage send to PO Boxes abroad?
Can Handivage send to PO Boxes abroad?
No, international PO Box deliveries are not available currently.
Are there extra customs fees for Handivage orders?
Are there extra customs fees for Handivage orders?
Yes, customs fees may apply upon arrival, varying by country. Check local rules
beforehand.
How do I return a Handivage item?
How do I return a Handivage item?
Reach out to info@handivage.com for return guidance and next steps.
Are customs duties included in my order total?
Are customs duties included in my order total?
No. Import duties and taxes are NOT included in the price or shipping cost. These are set by your country's customs authority and must be paid upon delivery.
Why aren't customs duties included?
Why aren't customs duties included?
We ship to over 100 countries, each with different customs regulations. To keep pricing transparent and fair for all customers, you pay your local customs directly based on your country's specific rates.
When do I pay customs charges?
When do I pay customs charges?
Customs charges are collected by your local courier (DHL, FedEx, etc.) upon delivery. You typically pay before receiving your package.
Returns & Refunds
How can Iinitiate a return with Handivage?
How can Iinitiate a return with Handivage?
Email info@handivage.com with your order details for international returnsupport.
Is anexchange possible with Handivage?
Is anexchange possible with Handivage?
Returns (not exchanges) are accepted within 30 days if damaged, defective, or not as described. We cover return shipping in these cases; for other reasons, return shipping is your cost.
Can I return custom Handivage items?
Can I return custom Handivage items?
No, personalized items are non-returnable due to their unique nature.
Will Handivage refund price changes?
Will Handivage refund price changes?
No, price adjustments due to demand won’t qualify for refunds.